Terms and Conditions

1. General

      Welcome to Zestbasket! By accessing or purchasing from our website, you agree to the following Terms and Conditions. Please read them carefully before using our services.
      Zestbasket reserves the right to modify these terms at any time without prior notice. Continued use of the website implies acceptance of the updated terms.

2. Products and Availability

• All products listed on our website are subject to availability.
• We strive to display accurate product descriptions, prices, and images, but slight variations may occur.
• In case an item is unavailable after placing an order, we will notify you and offer an alternative or refund.

3. Pricing and Payment

• All prices displayed are in INR and inclusive of applicable taxes unless stated otherwise.
• Payment must be made in full at the time of purchase through our accepted payment methods (UPI, debit/credit card, or cash on delivery if available).
• Zestbasket reserves the right to modify prices or promotional offers without prior notice.

4. Order Confirmation

• Once you place an order, you will receive a confirmation via email, SMS, or WhatsApp.
• Orders are processed based on product availability and delivery location.
• Zestbasket reserves the right to cancel any order due to unforeseen circumstances such as pricing errors or stock issues.

5. Delivery and Pickup

• We aim to deliver orders promptly within the estimated time mentioned at checkout.
• Delivery times may vary due to location, order size, or external factors.
• Customers are requested to provide accurate address and contact details for smooth delivery.
• For self-pickup orders, please collect your order within the time slot shared.

6. Cancellations and Returns

• Orders can be canceled before dispatch by contacting our support team.
• Perishable and consumable items (like groceries, snacks, or spices) cannot be returned once delivered unless damaged or incorrect.
• In case of damaged, missing, or wrong items, please contact us within 24 hours of delivery with a clear photo proof for review and resolution.

7. Refund Policy

• Refunds, if applicable, will be processed within 5–7 business days to your original payment method.
• Cash-on-delivery refunds will be handled via bank transfer or store credit.

8. Use of Website

• You agree not to misuse the website or attempt unauthorized access to our systems.
• Content, images, and logos on this website are the property of Zestbasket and cannot be used without written permission.

9. Privacy and Data Protection

Your personal information (such as name, contact details, and address) is collected only for processing orders and improving our services.
We do not share or sell your data to third parties. Please refer to our Privacy Policy for more details.

10. Contact Us

For any queries, complaints, or feedback:
📞 Phone: [+91 8438713778]
📧 Email: [ support@zestbasket.in ]
🏠 Address: [9/5, Kamaraj Colony, 2nd Cross, Hosur 635109]

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Hosur, Tamil Nadu.